Last updated: 08/25/2024

Welcome to Flo-media! These Terms and Conditions govern your use of our website, mobile applications, and any related services, including digital marketing, web development, mobile app development, SEO, CRO, and other digital services. By accessing our website located at https://flo-media.com/, or using our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Introduction

By using our website, web application, mobile application, or engaging in any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website, applications, or services.

2. Services Provided

Flo-media offers a range of services including, but not limited to, web development, mobile app development, digital marketing, content creation, branding, SEO, CRO (Conversion Rate Optimization), and performance marketing. All services are subject to the terms outlined in any separate agreements we may enter into with you.

3. Use of Website and Applications

You agree to use our website, web app, and mobile app for legitimate business purposes related to your interest in our services. Misuse, including unauthorized access to our systems, activities that could harm the functionality of our platforms, or unethical use of our resources, is strictly prohibited.

US-Specific Compliance:

• Digital Millennium Copyright Act (DMCA): If you believe any content on our site infringes your copyright, you may notify our designated agent in accordance with the DMCA. We will promptly address any valid complaints.

UAE-Specific Compliance:

• Content Restrictions: You agree not to post or transmit any content that is unlawful, harmful, or otherwise violates the cultural and religious sensitivities in the UAE.

Nepal-Specific Compliance:

• Data Protection: We comply with Nepalese data protection regulations and ensure that your personal data is handled securely.

Australia-Specific Compliance:

• Australian Consumer Law (ACL): We operate in accordance with the Australian Consumer Law, ensuring transparency, fairness, and compliance in the provision of goods and services.

Canada-Specific Compliance:

• Personal Information Protection and Electronic Documents Act (PIPEDA): We comply with PIPEDA, ensuring that the collection, use, and disclosure of personal data from Canadian citizens are done responsibly and in accordance with Canadian law.

4. Intellectual Property

All content, trademarks, and data on this website, web apps, and mobile apps, including but not limited to text, graphics, logos, icons, designs, software, and other materials, are the property of Flo-media. They are protected by intellectual property laws in the US, UAE, Nepal, Australia, and Canada. You are not permitted to reproduce, distribute, or use any material without our explicit written permission.

5. Client Accounts

To access certain services or features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

6. Client Communication

By providing your contact information, you agree to receive communications from us regarding your inquiries, projects, or services. We will use your information in accordance with our Privacy Policy.

US-Specific Compliance:

• CAN-SPAM Act: We ensure that our marketing emails comply with the CAN-SPAM Act, allowing you to opt out of receiving future communications.

UAE-Specific Compliance:

• Telecommunications Law: Our communications comply with UAE regulations on electronic communications and marketing practices.

Nepal-Specific Compliance:

• Electronic Transactions Act: We adhere to Nepal’s laws regarding electronic communication and consumer protection.

Australia-Specific Compliance:

• Spam Act 2003: We comply with Australia’s Spam Act, ensuring that our communications adhere to consent and opt-out requirements.

Canada-Specific Compliance:

• Canada’s Anti-Spam Legislation (CASL): Our electronic communications conform to Canada’s Anti-Spam Legislation (CASL), allowing recipients to unsubscribe from future communications.

7. Project Terms

Any project undertaken by Flo-media is governed by a separate agreement outlining the scope of work, deliverables, timelines, and payment terms. This agreement will be provided before the commencement of any project.

8. Payment Terms

Payments for services rendered by Flo-media are subject to the terms outlined in the project agreement. We reserve the right to modify our pricing and payment policies, which will be communicated to you before any changes take effect.

US-Specific Compliance:

• Payment Security: We use secure payment processing systems that comply with PCI DSS (Payment Card Industry Data Security Standard).

UAE-Specific Compliance:

• VAT Compliance: All payments are subject to UAE VAT regulations, and invoices will include the applicable VAT amount.

Nepal-Specific Compliance:

• Taxation: We comply with Nepalese tax regulations, and all payments will include any applicable VAT or other taxes as required by law.

Australia-Specific Compliance:

• Goods and Services Tax (GST): We comply with GST regulations, and invoices will include any applicable GST charges.

Canada-Specific Compliance:

• HST/GST: We ensure compliance with the Harmonized Sales Tax (HST) or Goods and Services Tax (GST) as required in Canada.

9. Refunds and Cancellations

Refunds and cancellations are governed by the terms of the specific project agreement. Generally, services already rendered are non-refundable. Please refer to your project agreement for detailed information on our refund policy.

10. Limitation of Liability

Flo-media will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website, web apps, mobile apps, or services. We do not guarantee that our platforms will be available at all times or that they will be free from errors or interruptions.

US-Specific Compliance:

• State-Specific Limitations: Certain states may not allow limitations on implied warranties, so some of these limitations may not apply to you.

UAE-Specific Compliance:

• Consumer Protection Law: Our liability is limited in accordance with UAE Consumer Protection Law, except where prohibited by law.

Nepal-Specific Compliance:

• Consumer Protection Act: We adhere to the limitations of liability as outlined in Nepal’s Consumer Protection Act.

Australia-Specific Compliance:

• Australian Consumer Law (ACL): Our liability limitations are subject to the provisions of the Australian Consumer Law.

Canada-Specific Compliance:

• Competition Act: We comply with Canada’s Competition Act, ensuring fairness in marketing practices and limitation of liability.

11. Indemnification

You agree to indemnify and hold Flo-media harmless from any claims, damages, or expenses arising out of your use of our website, web app, mobile app, your violation of these terms, or any other activities related to your use of our services.

12. Privacy Policy

Your use of our website, web apps, mobile apps, and services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

US-Specific Compliance:

• California Consumer Privacy Act (CCPA): If you are a California resident, you have specific rights regarding your personal information.

UAE-Specific Compliance:

• Data Protection Regulation: We comply with UAE data protection regulations, ensuring your personal data is handled with care.

Nepal-Specific Compliance:

• Data Protection: We adhere to Nepal’s privacy laws and ensure your personal data is protected.

Australia-Specific Compliance:

• Privacy Act 1988: We comply with Australia’s Privacy Act, ensuring the security and privacy of personal data.

Canada-Specific Compliance:

• PIPEDA: We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) for the secure handling of personal information.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review these terms periodically.

14. Governing Law

These Terms and Conditions are governed by the laws of the United States, the United Arab Emirates, Nepal, Australia, and Canada, depending on your location or the location of the services provided. Any disputes will be subject to the jurisdiction of the courts in the applicable region.

US-Specific Compliance:

• Governing Law: This agreement shall be governed by and construed in accordance with the laws of the State of [Your State], USA.

UAE-Specific Compliance:

• Governing Law: This agreement is governed by the laws of the United Arab Emirates.

Nepal-Specific Compliance:

• Governing Law: This agreement is governed by the laws of Nepal.

Australia-Specific Compliance:

• Governing Law: This agreement is governed by the laws of Australia.

Canada-Specific Compliance:

• Governing Law: This agreement is governed by the laws of Canada.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Flo-media
Email: info@flo-media.com
Address: Kathmandu, Nepal